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Information we collect

When operating our website we may collect and process the following data about you:

1. Information you provide by filling in forms on our website, for example, when you register for a software trial.
2. Information you provide when you communicate with us for any reason, for example when sending us a question about your software using our contact form.

Personal data

Your personal information is held by Neuxpower Solutions Limited ("Neuxpower") and kept confidential on our secure database. We will use your personal data for:

1. providing you with our products and services (including enabling you to purchase our products and services and allowing you to access our website at url: www.neuxpower.com (the "Website"))
2. administration and accounting
3. marketing (You can opt out of receiving any, or all, of these communications by following the unsubscribe link or instructions provided in any email we send.)
4. responding to questions, feedback and complaints
5. ensuring that the content of the Website and the products and services that we offer are tailored to your needs and interests.

In the event that you register your details with the Website, we will store your personal data for so long as you are a registered user. After you cease to be a registered user we will delete all of your personal data from our records, apart from any information that we are required to keep for legal reasons - for example we need to keep billing data, which may include your personal data, for 7 years in accordance with Inland Revenue rules.

Cookies

We use cookies to enhance your experience on our website and provide key functionalities. A cookie is a small text file that is stored on your device when you visit a website. There are different types of cookies, and they serve various purposes.

1. Session Cookies: We may store information about you in a temporary cookie that is sent by our web server to your computer. These cookies help manage your session and are deleted when you close your browser window. They ensure that our website functions properly during your visit.
2. Persistent Cookies: We also use one permanent cookie to track discount/affiliate codes for a period of one year. This cookie helps us recognize when a discount code has been applied and is linked to your visit. The file name of this cookie is _WC.
3. Third-Party Cookies: In addition to our own cookies, third-party services, such as Google Analytics, AdSense, and other advertising partners, may use cookies to track your browsing activities for analytics, personalized advertising, and other purposes. These third-party cookies are governed by their respective privacy policies, and you can find more information about how they use cookies by visiting their websites.

Your Consent and Control Over Cookies

We respect your privacy and provide you with control over your cookie preferences:

• Consent: By using our website, you consent to the use of cookies as described in this policy. In certain regions, such as the European Union, we obtain explicit consent before placing any non-essential cookies on your device.
• Managing Cookies: If you wish to delete or block cookies that are already on your computer, please refer to your browser settings. You can find specific instructions for managing cookies in your browser's "Help" section. More information on managing cookies can also be found at www.aboutcookies.org.uk.
• Opt-out of Tracking: To prevent the storage of cookies on your device in the future, you can configure your browser settings to block or alert you when cookies are being placed. Please be aware that disabling cookies may affect the functionality of our website.